Topic 1 Project Management

Learning Outcome

Demonstrate the application of project management practices.

Learning Objectives

1. Define a project, the role of project management and the makeup of the project stakeholders.
2. Identify the roles and responsibilities of a typical project team.
3. Explain in detail the project planning step.
4. Describe the common tools that are used for project planning and management, including Work Breakdown Structure (WBS), Critical Path Method (CPM) and Gantt charts.
5. Explain in detail the project execution step, including control processes.
6. Explain in detail the project completion step, including assessment and reporting.

 

Topic 2 Maintenance Management Practices

Learning Outcome

Explain management practices for typical maintenance programs.

Learning Objectives

1. Describe how equipment is managed through the concept of asset management.
2. Explain the purpose, components, and management of a maintenance program including preventive, predictive and corrective maintenance approaches.
3. Explain the concepts and importance of reliability centred maintenance (RCM) in developing a maintenance program.
4. Describe the major steps in performing an RCM analysis.
5. Provide an example of how RCM is applied.
6. Explain the purpose and process of root cause failure analysis (RCFA).
7. Describe how maintenance can be optimized.
8. Describe how a plant turnaround is planned and effectively executed.
9. Explain the concept, process, and benefits of outsourcing maintenance.
10. Explain the setting up and management of short‐term maintenance contracts and long‐term service agreements.
11. Explain the purpose and process of maintenance planning and scheduling.

 

Topic 3 Boiler Repairs

Learning Outcome

Explain quality control programs and specific boiler repair procedures.

Learning Objectives

1. Explain the National Board of Boiler Inspectors (NBBI) requirements for owner inspection and quality control programs.
2. Describe in detail the components of owner inspection and quality control programs, including roles and responsibilities, records and reporting procedures.
3. Describe the roles, responsibilities, and personnel qualifications regarding repairs to boilers.
4. Explain the detailed procedure for repairs to cracks in boiler parts, including drums and headers.
5. Explain the detailed procedure for repairs to ruptured boiler tubes.
6. Explain the management, responsibilities, and procedures for safety valve repairs.

 

Topic 4 Pressure Vessel and Piping Repairs

Learning Outcome

Explain specific pressure vessel and piping inspection and repair procedures.

Learning Objectives

1. Describe the management roles, responsibilities, and qualifications regarding repairs to pressure vessels and pressure piping.
2. Explain the concept for fitness for service.
3. Describe in detail a typical pressure vessel inspection, identifying typical problem areas.
4. Describe in detail a typical pressure piping inspection identifying common problem areas.
5. Explain the detailed procedure for typical repairs to cracks in pressure vessels.
6. Explain the methods and detailed procedures for typical repairs to corrosion in pressure vessels.
7. Explain the detailed procedure for typical repairs to cracks in pressure piping.
8. Explain the methods and detailed procedures for typical repairs to corrosion in pressure piping.

 

Topic 5 Non-Destructive Examination

Learning Outcome

Explain the methods, applications, and control of non‐destructive examination.

Learning Objectives

1. Explain the significance and application of ASME Section V.
2. Describe radiographic examination.
3. Describe the process of ultrasonic examination.
4. Describe the process of dye penetrant examination.
5. Describe the process of magnetic particle examination.
6. Describe the process of eddy current examination.
7. Describe the process of acoustic emission examination.
8. Explain the selection, management, and control of a non‐destructive examination contractor.

 

Topic 6 Rotating Equipment Maintenance

Learning Outcome

Explain specific maintenance procedures for, and typical maintenance problems of, rotating equipment.

Learning Objectives

1. Explain the typical maintenance problems of a large steam turbine.
2. Explain the procedures for inspection and overhaul of a large steam turbine.

3 Explain the typical maintenance problems of a gas turbine.

1. Explain the procedures for inspection and overhaul of a gas turbine.
2. Explain the typical maintenance problems of a large multi‐stage pump.
3. Explain the procedures for inspection and overhaul of a large multi‐stage pump.
4. Explain the typical maintenance problems of a large generator.
5. Explain the procedures for inspection and overhaul of a large generator.

 

Topic 7 Rotating Equipment Monitoring

Learning Outcome

Describe the parameters and methods of turbine monitoring and oil analysis.

Learning Objectives

1. Describe the purpose, importance and types of rotating equipment monitoring.
2. Explain the concept and significance of turbine thermal expansion, the general principles and placement of measuring devices and the procedures to control.
3. Explain the concept and significance of turbine differential expansion, the general principle and placement of measuring devices and the procedures to control.
4. Explain the concept and significance of turbine eccentricity, the general principle and placement of measuring devices and the procedures to control.
5. Explain the concept of vibration, including typical causes, effects, and locations of vibration in rotating equipment and how it is measured.
6. Explain the concept and significance of turbine critical speed.
7. Explain the concept and significance of oil whirl, oil whip, and steam whirl and the design and operational considerations to counter oil whirl.
8. Describe common oil problems and their effects on rotating equipment and a typical oil sampling and testing program.

Topic 1 Business Management

Learning Outcome

Explain general concepts in plant budgeting, finance, accounting, and inventory control.

Learning Objectives

1. Explain the concept and significance of the following accounting terms: accounting cycle, dual entry accounting, debits and credits, accrual accounting, revenue and expenses, assets and liabilities, and debt and equity.
2. Explain the concept and significance of financial statements, including Income Statement, Balance Sheet, Statement of Retained Earnings and Cash Flow Statement.
3. Explain budget development, control and reporting processes.
4. Explain typical types of budgets and their significance, including revenue, expense, capital expenditure and production budgets.
5. Explain the components of plant department budgets.
6. Explain the significance of a cost/benefit analysis.
7. Explain the “time value of money” concept and calculate the Net Present Value (NPV) and Internal Rate of Return (IRR) of a proposed investment.
8. Calculate the Return on Investment (ROI) of a proposed investment.
9. Explain depreciation, including straight‐line and declining balance depreciation, and the concept and significance of Capital Cost Allowance (CCA).
10. Describe the components and use of a typical automated inventory system.
11. Explain the purpose and operation of typical inventory management systems, including fixed‐point, fixed‐interval, max/min, ABC, Just In Time (JIT) and Economic Order Quantity (EOQ).
12. Explain the concepts and significance of periodic and perpetual inventory systems, Last In First Out (LIFO) and First In First Out (FIFO).
13. Describe the role of a supplier and the use of strategic partnerships in an inventory management system.

 

Topic 2 Contract Management

Learning Outcome

Explain general concepts and management of contracts.

Learning Objectives

1. Explain the content and significance of a typical code of ethics of a professional association.
2. Explain the importance and application of ethical practices in the work place.
3. Define and explain the legal significance of contract, offer and acceptance.
4. Explain the significance of contract documentation, and the rights and obligations of a contactor and contractee.
5. Compare contract types, including: fixed price; cost plus/shared risk; fixed price/cost plus incentive; bonus/penalty; time/material; product/service/resource; and enforceable/unenforceablecontracts.
6. Describe methods of discharging a contract, including: agreement, performance, impossibility, operation of law, breach, failure to perform and specific performance.
7. Explain tort and its legal significance; the three basic types of torts, including: intentional, fault‐based or negligent, and strict liability; the distinction between legal and ethical liability.
8. Explain due diligence and its legal and ethical significance.
9. Explain “force majeure” and its legal significance.
10. Explain what is involved in issuing and then completing a tendering process.

 

Topic 3 Problem Solving and Decision Making

Learning Outcome

Explain techniques for structured problem solving and decision making.

Learning Objectives

1. Explain the importance and application of a structured decision making process.
2. Describe the eight steps in a rational decision making process.
3. Compare analytic, conceptual, directive and behavioral decision making styles.
4. Explain the advantages and disadvantages of group decision making.
5. Describe the common methods of group decision making, including brainstorming, storyboarding, Nominal Group Technique (NGT) and the Delphi technique.
6. Apply a problem solving and decision making approach to a typical plant case study.

 

Topic 4 Leadership

Learning Outcome

Discuss models of leadership and motivation.

Learning Objectives

1. Explain leadership responsibilities and the significance of an effective leadership style.
2. Explain the Managerial Grid and its significance.
3. Explain Situational Leadership and its significance.
4. Compare the concept and significance of traditional objective setting and Management by Objectives (MBO).
5. Compare methods of communicating goals and objectives.
6. Explain the Motivation Process
7. Compare the basic models of individual motivation, including the Hierarchy of Needs, Motivation‐ Hygiene Theory, Goal‐Setting Theory, Reinforcement Theory, Equity Theory, and Expectancy Theory.
8. Explain the concept and significance of the Social Styles Matrix.

 

Topic 5 Communication and Conflict Resolution‌

Learning Outcome

Apply principles of communication and conflict resolution in the work place.

Learning Objectives

1. Compare linear, interactive, and transactive communications and their significance.
2. Explain the common communication shortcuts and their significance, including selectivity, assumed similarity, stereotyping, and the halo effect.
3. Explain the significance and effects of conflict in an organization.
4. Describe interpersonal and intergroup conflict.
5. Explain the lose/lose, lose/win, win/lose and win/win outcomes of conflict.
6. Explain assertiveness and cooperativeness and their significance.
7. Compare avoiding, accommodating, forcing, collaborating and compromising as conflict resolution strategies.
8. Explain the stages in assertive behavior for conflict resolution.
9. Describe the concept, significance, responsibilities and typical steps and tactics of a grievance process.
10. Explain the process of labor/management conflict resolution.
11. Describe the typical public stakeholders for an organization’s business and the typical communication processes used in dealing with the public.
12. Explain the public concerns that an organization must address and the appropriate communication methods used in addressing them.

 

Topic 6 Labor Relations

Learning Outcome

Explain principles and models in the management of labor relations and change.

Learning Objectives

1. Explain management’s right and responsibilities in the enforcement of federal and provincial labor legislation.
2. Compare management interactions between union and non‐union work forces.
3. Explain the concept, preparation, and tactics of collective bargaining, including the use of a problem‐ solving approach.
4. Explain the concepts, significance, roles, and responsibilities during conciliation, arbitration, strike or lockout.
5. Compare the benefits and significance of permanent and contingent employees.
6. Explain the purpose and process of human resource planning and capacity planning.
7. Explain the facilitation of labor relations with a contractor’s workforce.
8. Describe the types of changes that occur in the workplace, the relationship between workplace change and employee attitude, the psychological costs and benefits of change, and management’s role and responsibilities.
9. Explain the concept and significance of homeostasis.
10. Describe the three types of resistance to change (logical, psychological, and sociological), the potential benefits of resistance to change, and the three basic steps to overcome resistance (unfreezing, changing, and refreezing).
11. Explain the typical strategies used to build support for change, including: use of group forces, leadership for change, participation, shared rewards, negotiation, employee security, and communication.
12. Explain the purposes and processes of benchmarking.

 

Topic 7 Recruitment and Employee Development

Learning Outcome

Explain principles and models in the management of employee recruitment and development.

Learning Objectives

1. Explain the purpose and components of a human resource management process.
2. Explain the legal and ethical constraints on recruitment and selection.
3. Explain the types and processes of pre‐employment testing.
4. Explain the purpose, procedure, and limitations of typical interviewing techniques, including behavioraldescriptive interviews.
5. Explain the significance and components of a training and development program including trainingstandard, roles and responsibilities.
6. Explain the significance and components of an orientation process.
7. Explain the purpose and proceeds of a needs assessment and gap analysis
8. Explain the purpose and process of competency profiling.
9. Explain the significance and selections of typical training methods, and their relationship to learningstyles.
10. Explain the significance and progression and cross‐training methods.
11. Explain the purpose and components of a performance management program, including coaching.
12. Explain typical models of performance reviews.
13. Explain the process of corrective and progressive discipline.

 

Topic 8 Management Structures and Organization

Learning Outcome

Discuss principles of organizational structure and the application of work teams.

Learning Objectives

1. Compare the design and benefits of typical organizational structures, including: scalar, functional, tall/flat and matrix.
2. Explain the concept and significance of organizational culture.
3. Explain the significance of a team‐based organizational structure and methods to develop and promoteteamwork.
4. Compare the significance, benefits, and limitations of supervised and self‐directed work teams.
5. Describe the characteristics and functioning of a successful work team.
6. Explain the concept and significance of cross‐functional work teams.